Refund policy

ICEFORGE RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, uncut, unmodified, and undamaged, with all original labels and packaging. You will also need the receipt or proof of purchase.

Hockey sticks that have been cut, shortened, extended, taped, used on or off the ice, or otherwise modified cannot be returned unless the product arrived defective or damaged.

To request a return, please contact us at kdicehockey@gmail.com before shipping the item back. Items returned without first requesting a return may not be accepted.

Return Shipping

For standard returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If you receive an incorrect, damaged, or defective item, contact us promptly. If the return is approved as our responsibility, ICEFORGE will provide appropriate return instructions and cover the applicable return shipping cost.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged in transit, or if you received the wrong item. Please include your order number and photographs showing the issue so we can evaluate it.

Exchanges

The fastest way to exchange an eligible item is to return the original item and, once the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

Contact

For questions regarding returns or refunds, contact us at kdicehockey@gmail.com.

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