If your ICEFORGE hockey stick breaks during normal ice hockey play within 30 days of delivery, we will replace it or refund its purchase price after we approve your claim. We choose the remedy based on availability and the claim.
How to make a claim
Email kdicehockey@gmail.com within those 30 days with:
- Your order number or other proof of purchase
- Clear photos or video showing the full stick and the break
We may ask for more evidence or ask you to send the stick to us at our cost. Please do not throw the stick away until the claim is finished.
What is covered
This warranty applies to the original purchaser and to one claim per purchased stick. A replacement stick is not covered by a new warranty period. Cutting the top of the stick to length does not end this warranty. See how to cut your stick in our stick guide.
What is not covered
- Normal wear or loss of stiffness
- Abuse, such as slamming the stick
- Damage from heat, filing or sanding
- Changes to the blade or shaft other than cutting the top to length
- Use other than ice hockey
This warranty also applies to Founding Player sticks, which are otherwise final sale. For standard returns of unused sticks, see our Refund policy.